aprile 19, 2017

FAQ

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Should I Arrange Insurance for My Nightlife Ticket?

When you have chosen a date for your ticket you will be asked if you want to add insurance. If you want to play it safe you are able to select how many tickets you would like insured.

 

How Can I Get the Refund for My Nightlife Ticket?
With this insurance, you are able to get a full refund. This means that anything goes wrong or you do not wish to use it before the activation of the ticket you are then able to get your money back.

 

How Can I Cancel my Nightlife Ticket?
Now that you have ensured your Nightlife Ticket you are able to receive a full refund. To receive your payment you must send an email with your order ID (found on your confirmation email/nightlife e-ticket) to [email protected]

If this is the case we are sorry to see you go but would like to hear why you cancelled and how we could improve.

Pay Attention!
You can cancel the tickets up to 4 hours before the start date of your ticket without reason. However, this is only an option for insured tickets.

Good To Know…
The purchase price will be fully refunded, insurance costs will not be refunded. This will then be deducted from our administrative costs.

When Will I Get My Money Back?
You will receive your refund within 5 business days. If you have any questions or concerns please feel free to contact us via email or our live-chat.

Email:[email protected] or our live-chat

What if I have a problem?

If you experience an issue upon entering any participating club or venue on our list, please give us a call so we can assist you as soon as possible.

For questions please contact this number: +34 692041965

Where do I have to pick up my ticket?

You can pick up your ticket at one of these locations:

Tourist Information Bureau

Carme,3
08001 Barcelona
Tel + 93 318 53 35 or Tel+ 93 178 06 32
Every day from 9 AM to 9 PM

The Sandwich Planet

Carrer Sardenya, 492
08025 Barcelona
Tel + 34 935 19 64 93
Monday CLOSED
Tuesday 16:30–22:00
Wednesday 16:30–22:00
Thursday 16:30–22:00
Friday 16:30–22:00
Saturday 10:00–22:30
Sunday 10:00–22:30

My name is on all tickets?

Don’t worry, each ticket has a unique ticketID.

Do I really get access to all the clubs for 7 days and do I only have to pay 20 euros?

Yes, with an Barcelona Nightlife Ticket you get access to all the activities for 2 or 7 days depending on your ticket and you only have to pay 10 or 20 euros per person once.

When is my ticket valid?

Your ticket is valid on the starting date that you select in the calendar when you buy your Barcelona Nightlife Ticket.
From that day your ticket is valid for 2 or 7 days. Yes, also in the weekend!

Can I buy multiple tickets with the same name?

Yes. Each ticket has a unique ticketID.

My credit card type was not compatible with this payment requirement?

Make sure your credit card has 3d-secure authentication. Most reliable credit card providers has this by default.

3-D Secure uses Three Domain and SSL Technology to provide a standardised and secure method of performing transactions over the internet. These systems are in place to protect all parties including the merchant, card holder and the banks of the cardholder and merchant against unauthorised use.

If your credit card provider does not have this, we recommend choosing another payment method. For example Paypal.

Are all nightclubs within walking distance of each other?

In Barcelona not all clubs are close to each other. Check out the club page to see which metro line you should take to the club.

How many clubs can I visit with my Nightlife Ticket in one night?

You can go to every club mentioned on the ticket for 7 days. There is no limit to the number of times you can visit a club in one night.

What should I do when the club is sold-out?

You can wait until people are leaving the club, but that may take a while.
We advise you to go to another club, there is always a club open to welcome you.

Why won’t they let me in?

Clubs and locations reserve the right to refuse admittance if your are not properlydressed or in case of indecent behaviour. Also, when you are planning to go with a big group (bouncers do not always let people in that are in a large group with only guys, without girls.) or if you are to drunk or stoned. Please behave when waiting in line.

What we recommend to make sure you get into the clubs

Dress properly, don’t drink too much before you are going to a club, don’t bring bags into the club and act normal when you are waiting in line.
Check ourdresscode tips here.

What are the opening hours of the nightclubs?

For all the opening hours, please click here.

Can I go to the same club every day of the week?

If you want to, you can go to the same club for the total of days you bought your ticket for. You decide where you want to go in the evening, but we recommend you to go to different clubs so you will get a full experience of the nightlife of Barcelona.

Can I bring my bag to the clubs?

No, you cannot bring your bag to the clubs, only bring the necessary things with you: phone, ID, wallet, keys… and off course your Barcelona Nightlife Ticket ;).

How should I dress?

Our code is: Dress fresh, don’t look like a mess. Stick to the dresscode, for more information about the dresscode click here.